Privacy Policy

CLARIAS ("we", "our", "us") is committed to protecting the privacy and personal data of our users ("you", "your"). This Privacy Policy explains how we collect, use, store, and protect your information when you use our AI-powered UPSC preparation platform.

This policy applies to all users of the CLARIAS website, mobile applications, and related services. By using CLARIAS, you consent to the practices described in this Privacy Policy.

This Privacy Policy is compliant with:

• Information Technology Act, 2000
• Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
• Digital Personal Data Protection Act, 2023 (DPDP Act)

We collect the following categories of personal data:

We use your personal data for the following purposes:

• Account Management: To create, maintain, and secure your user account
• Service Delivery: To provide AI-powered educational features and functionalities
• Personalisation: To customise your learning experience based on your progress and preferences
• Progress Tracking: To generate performance analytics, behaviour reports, and recommendations
• Payment Processing: To process subscription payments and maintain billing records
• Customer Support: To respond to your queries, feedback, and support requests
• Platform Improvement: To analyse usage patterns and improve our services
• Legal Compliance: To comply with applicable laws and legal obligations

We implement reasonable technical and organisational safeguards to protect your personal data, including:

• Encryption of data in transit and at rest
• Secure password hashing algorithms
• Regular security audits and vulnerability assessments
• Access controls limiting data access to authorised personnel
• Secure cloud infrastructure from trusted providers

While we take all reasonable measures to protect your data, no system is completely secure. We cannot guarantee absolute security but commit to promptly addressing any security incidents.

We may share your personal data ONLY with:

• Payment Gateways: Razorpay for secure transaction processing
• Cloud & Infrastructure Providers: For hosting and data storage services
• Analytics Providers: For platform performance and usage analytics (anonymised where possible)
• Legal Authorities: When required by law, court order, or government request

All third-party service providers are contractually bound to maintain the confidentiality and security of your data.

As a data principal under the Digital Personal Data Protection Act, 2023, you have the following rights:

To exercise any of these rights, please contact us at support@clarias.in. We will respond to your request within the timeframe required by applicable law.

CLARIAS uses cookies and similar technologies for limited purposes:

• Session Management: To keep you logged in and maintain your session
• Performance Analytics: To understand platform usage and improve user experience
• Platform Improvement: To identify and fix technical issues

We do not use cookies for third-party advertising or tracking across websites. You can manage cookie preferences through your browser settings.

CLARIAS is intended for users aged 18 years and above. We do not knowingly collect personal data from individuals under the age of 18.

If we become aware that we have inadvertently collected data from a minor, we will take immediate steps to delete such information. If you believe a minor has provided us with personal data, please contact us at support@clarias.in.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features.

When we make significant changes, we will notify you through the platform or via email. The "Last Updated" date at the top of this policy indicates when it was last revised.

Continued use of CLARIAS after any changes constitutes your acceptance of the updated Privacy Policy.

For any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at: