Refund & Cancellation Policy
Last Updated: December 2024
1Nature of Digital Services
CLARIAS provides digital, AI-based subscription services for UPSC preparation. Our services are delivered entirely online and include:
- AI-powered doubt resolution and explanations
- Practice tests and MCQ practice
- Performance analytics and progress tracking
- Answer evaluation features
- Current affairs and study materials
Important
Access to subscription features is granted immediately after successful payment. Once access is granted, the service is considered delivered.
2Refund Eligibility
Digital services once accessed are non-refundable.
Due to the immediate-access nature of our digital services, refunds are generally NOT available for:
- Subscriptions where access has been granted and used
- Dissatisfaction with AI-generated content or features
- Exam results, ranks, or selection outcomes
- Partial usage or unused subscription period
- Change of mind after purchase
- Failure to use the subscription within the validity period
By completing a purchase, you acknowledge and agree to this no-refund policy for accessed digital services.
3Limited Refund Exceptions
Refunds may be considered ONLY in the following exceptional circumstances:
Payment Deducted, Access Not Granted
If payment was successfully deducted but subscription access was not provided due to a technical issue on our end.
Verified Technical Failure
If a verified technical failure from CLARIAS' side prevented you from accessing paid features entirely.
Duplicate Payment
If you were charged multiple times for the same subscription due to a payment processing error.
Conditions for Exception Requests:
- Request must be submitted within 48 hours of the transaction
- All requests are reviewed on a case-by-case basis
- Supporting evidence (screenshots, transaction IDs) may be required
- CLARIAS reserves the right to approve or deny refund requests at its discretion
4Subscription Cancellation
For subscriptions with auto-renewal:
- You may cancel auto-renewal at any time through your account settings or by contacting support
- Cancellation will stop future billing cycles from being charged
- Your access will continue until the end of the current paid period
- No refund will be provided for the current or remaining billing period
To cancel your subscription, please visit your account settings or contact support@clarias.in.
5Refund Processing
If a refund is approved under the limited exceptions:
- Refunds will be processed to the original payment method used for the transaction
- Processing time: 7–10 business days from approval
- Actual credit to your account may take additional time depending on your bank or payment provider
CLARIAS is not responsible for delays caused by banks, payment gateways, or other financial institutions in processing refunds.
6Abuse Prevention
To maintain the integrity of our services and protect against fraud:
CLARIAS reserves the right to deny refund requests in cases of:
- Suspected misuse or abuse of the refund process
- Violation of Terms of Service
- Repeated refund requests from the same user
- Fraudulent chargebacks or payment disputes
7Policy Changes
CLARIAS reserves the right to modify this Refund & Cancellation Policy at any time. Changes will be effective immediately upon posting to the platform.
Any modifications will apply to future transactions only. Transactions completed before the policy change will be governed by the policy in effect at the time of purchase.
8Contact Us
For refund requests, cancellation inquiries, or questions about this policy, please contact us at:
Please include your registered email, transaction ID, and a detailed description of your request for faster processing.